If you are not fully satisfied with your order, please reach out to care@biche.co within 14 days of your purchase with your order number and a brief description of the problem. We will do our best to find a solution.

If your order was damaged in transit, we will happily refund you. To initiate a refund, please reach out to care@biche.co with your order number and photos of the damaged product.

Upon shipment of your order, you will receive an email with tracking information.

Please reach out to care@biche.co. We will do our best to assist you but cannot guarantee that we will be able to cancel or edit your order.

We currently ship to the continental United States (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). We are working on international expansion to the United Kingdom and the European Union.

Shipping times depend on the shipment method selected at checkout. We offer two shipping methods: Standard ($7.95, 5-10 business days) and Expedited ($12.95, 2-3 business days). We offer free standard shipping on orders over $100.