Shipping & Returns
What is your return and refund policy?
For hygiene and safety reasons, all sales are final. If your order arrives damaged, please reach out to care@biche.co with your order number and photos of the damaged product within 7 days of delivery, and we'll make things right.
Once your order has shipped, we are not responsible for carrier delays or lost packages. Please ensure the address you enter at checkout is correct — we won't be able to change it once your order is processed.
How do I check the status of my order?
Upon shipment of your order, you will receive an email with tracking information.
How do I cancel or edit my order?
Please reach out to care@biche.co. We will do our best to assist you but cannot guarantee that we will be able to cancel or edit your order.
Where do you ship your products?
We currently ship to the continental United States (excludes Puerto Rico, Guam, American Samoa, Alaska, and Hawaii). We are working on international expansion to the United Kingdom and the European Union.
Where will my order ship from?
Your order will ship from our warehouse located in Wisconsin.
How long will it take for my package to be delivered?
Most orders arrive within 3 to 8 business days. Once you receive order confirmation, please allow 2 to 3 business days for your order to ship.
Do you offer free shipping?
We offer free standard shipping on orders over $100.
Do you offer express shipping?
If you require express shipping, please reach out to care@biche.co before placing your order and we will do our best to accommodate your request. Please note there will be an additional charge for expedited shipping.